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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
C. Verify If you can launch the Omnichannel Administration Utility successfully.
D. Check if you get a PING response from Avaya Control Manager Server from Web Server.

Question 2

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A. The Avaya Oceana agents are in READY state for the voice channel.
B. The Avaya Oceana agents are in READY state for the email channel.
C. The AES and CSC connections are established.
D. The Avaya Oceana administrators are in READY state for voice channel.

Question 3

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A. Under Filters, choose the level, and then select Add Filter Error.
B. Set the login level to FINE to see error messages.
C. Add a custom filter type error, and then add this filter in selection criteria.
D. By default all the errors are highlighted in Kibana.

Question 4

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A. Redeploy CSC Service and reboot Oceana Cluster 1.
B. Reboot the AES server and re deploy CSC service.
C. Change the CSC user password in AES server and reboot AES.
D. Match the correct CSC user password In AES and CSC service.

Question 5

Which statement about Avaya Oceana CSC and ACS integration is true?

A. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C. CSC communicates with Communication Manager through the DLG Interface in the AES.
D. CSC uses AES to control and monitor Session Manager voice calls and resources.

Solutions: