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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Database interface tables
B) Web services
C) ODBC
D) Windows Communication Foundation
E) CORBA

2. Which services attributes should be considered when analyzing the outcome for customer value?

A) desired outcome, supplier metrics, and IT objectives
B) people, products, and technology
C) business objectives, IT objectives, and process metrics
D) objectives, metrics, and desired outcome

3. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Endpoint Manager for Software Use Analysis
B) IBM Tivoli Application Dependency Discovery Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM License Metric Tool

4. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
B) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
C) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
D) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT department satisfaction.
B) A KPI that shows the open service requests in a period of time.
C) A KPI that shows the total cost for open incidents and problems.
D) A KPI that measures IT customer satisfaction.

Solutions: