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Peoplecert ITIL V3 Foundation Sample Questions:

1. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Be kept up to date on the progress of an activity
B) Perform an activity
C) Manage an activity
D) Tell others about the progress of an activity

2. The BEST description of the purpose of Service Operation is?

A) To design and build processes that will meet business needs
B) To deliver and support IT Services at agreed levels to business users and customers
C) To decide how IT will engage with suppliers during the Service Management Lifecycle
D) To proactively prevent all outages to IT Services

3. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that all operational services are recorded in the Service Catalogue
B) Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
C) Ensuring that information in the Service Catalogue is accurate
D) Ensuring that information within the Service Pipeline is accurate

4. Which of the following is NOT a characteristic of a process?

A) Delivers specific results
B) Responds to specific events
C) It is measurable
D) A method of structuring an organization

5. Which of the following is the BEST description of a Business Case?

A) A portable device designed for the secure storage and transportation of important documents
B) A complaint by the business about a missed service level.
C) A decision support and planning tool that projects the likely consequences of a business action
D) The terms and conditions in an IT outsource contract.

Solutions: