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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Chronic Complainers are referred to in time management as:

A. Groups of customers who complain about the same thing.
B. Customers who repeatedly complain about service.
C. A customer who will complain immediately something goes wrong.
D. Work colleagues who constantly complain.

Question 2

If possible, the first time a customer comes into a shop you should ensure that:

A. You find out their name.
B. They purchase something.
C. You make sure they are in the correct shop.
D. Customer information is collected.

Question 3

Market segmentation occurs when customers are sub divided into:

A. Smaller groups to distinguish purchaser behaviour.
B. Different marketing areas.
C. The same groups.
D. None of the above.

Question 4

Many organisations have something called a USP. This means they have a:

A. Unusual service product.
B. Unique sales position.
C. Unique sales pitch.
D. Unique selling point.

Question 5

Attitudes and assumptions that we make about people are:

A. Likely to help with product placement.
B. A good first impression of customers.
C. Useful when selling to customers.
D. A common barrier to communication.

Solutions: