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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Work Center
B) Maintenance Optimizer
C) Implementation Content
D) Root Cause Analysis

2. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system is identified using a system ID.
B) A system corresponds to production, test AND development environment.
C) One system can be a child to multiple installations.
D) A system corresponds to either production, test OR development environment.

3. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask your colleagues for processing this message.
B) Ask the customer to create one message per issue.
C) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
D) Start message processing without contacting the customer.

4. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Discovery of corrective software packages
B) Hardware Management
C) Best practices for embedding third-party software
D) Automatic Deployment

5. What is a level1 support task upon receiving a message?

A) Contact the customer to complete any information that may be missing.
B) Enable and analyze the traces.
C) Provide a workaround.
D) Reproduce the issue described by the customer.

Solutions: