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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question 1

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?

A. External Identity
B. Customer Community Plus
C. Authenticated Service Site User
D. External Community Plus

Question 2

The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers

A. Check whether a custom robots.txt file to control indexing has been created.
B. Check whether the SEO Institute has provided the approval for the site with end date.
C. Check whether manual sitemap refresh happens on the last day of every month.
D. Check whether the Experience site is public and activated. Pencil & Paper

Question 3

Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A. Configure the Embedded Service connector.
B. Add the Embedded Service component to Builder pages.
C. Create a custom component using the Embedded Service API.
D. Create an Embedded Service quick action.

Question 4

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers

A. Contact records have not been created.
B. The portal role record has not been created.
C. The portal profile record has not been created.
D. User records are missing. Penal & Pep ore

Question 5

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

A. The preconfigured Insights reports need to be modified to meet GDPR requirements.
B. The Community manager for Europe does not have System Administrator privileges.
C. The Experience Cloud site for Europe has more than a million users.
D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

Solutions: