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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary purpose of a "pilot number" in a contact center?

A) It is the main published number that customers dial to reach the contact center.
B) It is a number for emergency services.
C) It is a test number used during the implementation phase.
D) It is a number used exclusively by agents to make outbound calls.

2. When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?

A) All agents must be located in the same city.
B) The use of only open-source software components.
C) All customer data and call recordings must reside on servers located within the country's borders.
D) The brand of the physical servers used.

3. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A) Public Internet without encryption
B) Virtual Private Network (VPN)
C) Leased Lines (MPLS)
D) Local Area Network (LAN)

4. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A) UAP Client
B) IVR System
C) Media Server
D) CTI Server

5. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Ongoing operational expenditure (OpEx) for subscription fees.
B) Costs for agent training.
C) Initial capital expenditure (CapEx) for hardware and software licenses.
D) Costs for customizing the UAP.

Solutions: