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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. What destroys the reputation of the Help Desk and ruins the integrity of the company?

A) poor problem resolution
B) poor confidentiality
C) poor flexibility
D) poor business plans

2. What is the most important part of creating and delivering presentations?

A) Focus on the content and the message of the presentation.
B) Use cutting edge and visually impressive presentation media.
C) Direct the presentation to the most important attendees.
D) Include microscopic details in your presentation materials.

3. Who is primary responsible for creating a positive work environment?

A) executive
B) managers
C) Human Resources
D) everyone

4. How does a Computer Telephony Integration system interface with a Customer Management System to make trouble reporting more effective?

A) It eliminates the need for monitoring call volume.
B) It eliminates the need for training Help Desk analysts.
C) It automatically exchanges accurate and useful information.
D) It automatically solves customer problems.

5. Which three statements about effective inter-departmental relationships are true? (Choose three)

A) Other departments are supported even when they make a mistake
B) You treat people in your organization as if they were your customer
C) Information is shared among departments within your organization
D) Management responsibilities are shared.

Solutions: