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HP LaserJet Solutions Sample Questions:

1. What is the first component to be energized in the warm-up stage of timing sequence?

A) the fusing assembly
B) the duplex assembly
C) the main motor
D) the cooling fans

2. The engine test button is a part of which electronic component in the electrographic printer?

A) LVPS
B) HVPS
C) DC Controller
D) Formatter PCA

3. What is the first step to identify any paper jam condition?

A) Verify that all printer solenoids are operational.
B) Determine which of the printer clutches are slipping.
C) Determine if the printer fusing assembly is functional.
D) Identify where the leading edge of the paper stops.

4. Certpaper.com has purchased a LaserJet 2420 printer. The hardware installation has been completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it gives the message "Install Black Toner". What is the issue?

A) the grounding lever has become unhinged from the chassis
B) printer has not been configured properly
C) DC controller needs to be replaced
D) toner is faulty and needs replacement

5. A customer needs assistance performing printer roller maintenance. What should you do?

A) Schedule a service technician to help the customer if the customer is unsure of how properly perform the procedure
B) Ask the customer to complete the steps in the Show Me demonstration of the Paper Jam Fundamental course.
C) Consult the Quick Reference Topic Library available at the end of the Roller Maintenance Fundamentals course.
D) Consult the User Guide for the specific procedure for each type of device and guide the customer through the procedure

Solutions: