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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) A huddle about the participants' favorite remote work tips.
B) A multiple-choice knowledge check question about the benefits of threads.
C) An ice-breaker asking participants what kind of music they play at their desk.
D) A poll asking participants if they prefer Slack, Teams or email.

2. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.

3. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Everyone, including guests
B) Workspace Admins and Workspace Owners only
C) Org Admins and Org Owners only
D) Everyone, except guests

4. Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A) Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
B) Host three sessions to accommodate various time zones throughout the week of March 1st.
C) Host three sessions at various times of the week prior to the March 1st launch.
D) Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.

5. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org SSO settings to have a session duration of 30 calendar days.
B) Enable session duration in org SSO settings to have a session duration of 720 hours.
C) Enable session duration in org security settings to have a session duration of 30 calendar days.
D) Enable session duration in org security settings to have a session duration of 720 hours.

Solutions: