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EXIN ITILSC-OSA Q&A - in .pdf
- Exam Code: ITILSC-OSA
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam
- Updated: Aug 11, 2026
- Q & A: 26 Questions and Answers
- Convenient, easy to study.
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- Updated: Aug 11, 2026
- Q & A: 26 Questions and Answers
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EXIN ITILSC-OSA Q&A - Testing Engine
- Exam Code: ITILSC-OSA
- Exam Name: ITIL Service Capability Operational Support and Analysis Exam
- Updated: Aug 11, 2026
- Q & A: 26 Questions and Answers
- Uses the World Class ITILSC-OSA Testing Engine.
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ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 2: Event Management | - Event detection and filtering - Event correlation and response |
| Topic 3: Operational Activities | - Monitoring and control activities - IT operations management practices |
| Topic 4: Problem Management | - Known error database usage - Root cause analysis techniques |
| Topic 5: Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Topic 6: Access Management | - Authorization and rights management - Identity and access control principles |
| Topic 7: Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Topic 8: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
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