Microsoft MB7-848 Q&A - in .pdf

  • MB7-848 pdf
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 18, 2026
  • Q & A: 50 Questions and Answers
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  • Exam Name: NAV 2009 Service Management
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  • Updated: Aug 18, 2026
  • Q & A: 50 Questions and Answers
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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 18, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
  • 1. Completing and closing service orders
    • 2. Resource assignment and skill matching
      • 3. Registering service hours, parts, and expenses
        Service Items and Components20%- Creating and managing service items
        • 1. Replacing and upgrading components
          • 2. Registering installed components
            • 3. Tracking service item history
              Setup and Configuration of Service Management25%- Service Management setup
              • 1. Fault codes, symptom codes, and resolution codes
                • 2. Warranty and contract templates
                  • 3. Service item groups and components
                    • 4. Service policies and default values
                      Invoicing and Reporting10%- Generating service invoices
                      • 1. Service analytics and reports
                        • 2. Integration with Finance and Inventory
                          Service Contracts and Agreements20%- Creating and managing service contracts
                          • 1. Contract billing and pricing
                            • 2. Contract renewals and terminations
                              • 3. Coverage and exclusion rules
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