Course 2024 PEGAPCDC87V1 Test Prep Training Practice Exam Download
PEGAPCDC87V1 Exam Info and Free Practice Test Professional Quiz Study Materials
The PEGAPCDC87V1 exam consists of 60 multiple-choice questions that assess a candidate’s understanding of Pega Decisioning concepts, capabilities, and best practices. PEGAPCDC87V1 exam covers a wide range of topics such as Pega Decisioning architecture, data modeling, designing decision strategies, and implementing real-time decisioning. PEGAPCDC87V1 exam also tests a candidate’s ability to identify and solve business problems using Pega Decisioning technology.
NEW QUESTION # 31
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION # 32
In the Answer Area, select the correct engagement policy for each condition.
Answer:
Explanation:
NEW QUESTION # 33
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have ignored the offer.
- C. Similar customers have shown interest in the offer.
- D. Similar customers have purchased other offers.
Answer: C
NEW QUESTION # 34
U+ Bank, a retail bank, uses the Business Operations Environment to perform its Business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 operations Manager Portal.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition. In which portal do you create the change request to fulfill new business requirement?
- A. 1:1 Operations Manager Portal
- B. Pega Customer Decision Hub Portal
- C. Dcv studio portal
- D. Development Manager Portal
Answer: A
NEW QUESTION # 35
A bank developed a scorecard to automate the loan approval process. In the scorecard rule, there is a classification implemented using three score bands: Not Approved, Refer to Manager, and Approved. Which property allows you to use the result of this classification in a decision strategy?
- A. pyOutcome
- B. pxSegment
- C. pyPropensity
- D. PropertyHasValue
Answer: B
NEW QUESTION # 36
If the Pega Customer Decision Hub presents Next-Best-Action recommendations to a customer in a call-center, the Next-Best-Action is re-evaluated when _____, ____, and ____ (Choose Three)
- A. the service representative is in the middle of completing a task
- B. a customer responds to an offer
- C. a customer changes the call context
- D. the marketer retires an offer
- E. the service representative completes a task
Answer: B,C,E
Explanation:
In Pega Customer Decision Hub, the Next-Best-Action is re-evaluated in a call-center context when:
* The service representative completes a task: Completing a task can change the context or status of the interaction, triggering a re-evaluation of the next best action to ensure the recommendations are still relevant.
* A customer responds to an offer: Customer responses provide new information that can influence subsequent recommendations. A positive or negative response to an offer can change the customer's engagement status and preferences.
* A customer changes the call context: Changes in the context of the call, such as switching topics or expressing new concerns, can prompt a re-evaluation to provide the most appropriate next actions based on the updated context.
NEW QUESTION # 37
Reference module: Creating eligibility rules using customer risk segments.
U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.
- A. D
- B. C
- C. B
- D. A
Answer: B
NEW QUESTION # 38
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
- A. File template
- B. Output template
- C. Dynamic template
- D. Email treatment
Answer: C
NEW QUESTION # 39
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer eligibility
- B. Offer relevancy
- C. Customer contact policy
- D. Predicted customer behavior
Answer: D
NEW QUESTION # 40
U+ Bank is currently running outbound communications for home loan offers and credit cards. They have added five new actions to the Credit Cards group. They would like to enable these actions in the email channel. What are the two minimum configurations that must be made? (Choose Two)
- A. Configure each action to reference a single action flow
- B. Configure one action with an email treatment.
- C. Configure each action with an email treatment
- D. Configure each action to reference its own action flow
- E. Enable the email channel in Next-Best-Action->Channels
Answer: A,C
NEW QUESTION # 41
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Fair
- B. Good
- C. Very Poor
- D. Poor
Answer: A
Explanation:
* Decision Table Processing: The decision table is configured to evaluate the customer's credit score and average balance to determine the risk segmentation.
* Conditions Evaluation:
* For a credit score of 240 and an average balance of 35,000:
* The first condition checks if the credit score is >= 400 and < 600, and average balance is >=
30,000, which does not match.
* The second condition checks if the credit score is >= 200 and < 400, and average balance is
>= 20,000, which matches both the credit score (240) and the average balance (35,000).
Therefore, the correct result for these conditions is "Fair".
References: This is derived from typical Pega Decision Table configuration and logical evaluation as described in Pega documentation on using decision tables for such scenarios .
NEW QUESTION # 42
U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.
What three of the following artifacts are mandatory to implement this requirement? (Choose Three)
- A. Customer engagement policies.
- B. An action and the associated web treatment.
- C. Customer contact policies.
- D. Real-time containers.
- E. A business structure.
Answer: B,D,E
Explanation:
* Requirement Analysis: U+ Bank wants to display a specific credit card offer (Standard Card) to every customer who logs in to the bank website using Pega Customer Decision Hub.
* Identify Mandatory Artifacts: To implement this requirement in Pega Customer Decision Hub, certain artifacts are necessary:
* Business Structure: This defines the business hierarchy in Pega CDH, such as issues and groups.
For this scenario, a relevant business issue and group must be defined (e.g., Credit Cards -> Standard Card).
NEW QUESTION # 43
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Business levers
- B. Contact policies
- C. Context weighting
- D. Engagement policies
Answer: A,C
NEW QUESTION # 44
A telco wants to add a contact policy that will suppress an action for 30 days if it was rejected twice in any channel in the last 15 days. How do you define the suppression rule for the contact policy?
- A. Suppress an action for 30 days if there are 2 rejects for any channel in the last 15 days
- B. Suppress a group of actions for 30 days if there are 2 rejects for any channel in the last 15 days
- C. Suppress a group of actions for 30 days if there are 2 rejects in the web channel in the last 15 days
- D. Suppress an action for 30 days if there are 2 rejects in the web channel in the last 15 days
Answer: A
NEW QUESTION # 45
Reference module: Testing engagement policy conditions using audience simulation. As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions. Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?
- A. The results help optimize strategies to meet specific business goals
- B. The number of customers who receive more than one action is displayed
- C. The number of times that an action is presented to customers is displayed
- D. The number of customers who receive an action more than once is displayed
Answer: C
Explanation:
Running an audience simulation with engagement policy and arbitration helps optimize strategies:
Purpose of Audience Simulation:
Step 1: Audience simulation in Pega Customer Decision Hub is used to test and analyze how engagement policies and arbitration rules affect customer interactions.
Step 2: It provides insights into the effectiveness of the configured policies and their impact on business goals.
Simulation Scope:
Step 1: When the simulation scope includes engagement policy and arbitration, it evaluates the complete decision process, from filtering eligible actions to prioritizing and presenting the best actions to customers.
Step 2: This comprehensive simulation helps identify potential issues and areas for improvement.
Optimizing Strategies:
Step 1: Analyze the simulation results to understand how engagement policies and arbitration rules influence the distribution of actions across different customer segments.
Step 2: Use the insights gained to adjust strategies, ensuring that they align with business objectives such as maximizing customer engagement, improving conversion rates, or achieving specific financial targets.
Example:
As a Decisioning Consultant, you can run an audience simulation for U+ Bank to test their Credit Card offer strategies. The results will provide valuable data on how well the strategies perform and where adjustments are needed to optimize outcomes.
References:
Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Testing Next-Best-Action configuration with audience simulations" section.
NEW QUESTION # 46
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. 1% cash back credit card
- B. Credit card number
- C. Credit card status
- D. No annual fee credit card
Answer: A,D
NEW QUESTION # 47
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer.
What is the next step that Pega Customer Decision Hub takes?
- A. Adds the customer to the potential churn list
- B. Sends a detailed email about the offer
- C. Stops presenting offers to the customer
- D. Reevaluates the Next-Best-Action
Answer: D
Explanation:
* Understand the Scenario: A Customer Service Representative (CSR) presents an offer to a customer, and the customer rejects the offer.
* Next Step in Pega CDH:
* In Pega Customer Decision Hub, when an offer is rejected, the system typically reevaluates the Next-Best-Action. This means it reassesses the available actions to determine the most appropriate next step for the customer based on current context and customer data.
NEW QUESTION # 48
......
Pegasystems PEGAPCDC87V1 is a certification exam intended for individuals looking to validate their skills and knowledge as a Pega Decisioning Consultant. Certified Pega Decisioning Consultant (PCDC) 87V1 certification means that a candidate has expertise in designing, developing, and deploying decision strategies using the Pega Customer Decision Hub. It is targeted at professionals who work in the decision management domain, including business analysts, workflow managers, data analysts, and decisioning architects.
Get 100% Authentic Pegasystems PEGAPCDC87V1 Dumps with Correct Answers: https://testking.practicedump.com/PEGAPCDC87V1-exam-questions.html