Free ITIL-Foundation Exam Files Downloaded Instantly UPDATED [2023]
100% Pass Guaranteed Free ITIL-Foundation Exam Dumps
ITIL Foundation Certification Exam is a valuable qualification for anyone who wants to enter the IT service management field or enhance their knowledge and skills in ITIL. It provides candidates with a comprehensive understanding of the ITIL framework and its implementation. ITIL Foundation Certification - IT Service Management certification is recognized globally and is highly valued by employers, making it a worthwhile investment in your career.
NEW QUESTION # 31
Which is an example of an internal customer?
- A. A retail bank that outsources its infrastructure to athird-party supplier
- B. An IT department that uses a network service obtained from a supplier
- C. A customer who has a contract with an internet service provider for a broadband connection
- D. The HR department whose payroll service is provided by their organization's IT department
Answer: D
NEW QUESTION # 32
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. An SLA that covers all customers for all services
- B. The SLA covers an individual customer group for all services they use
- C. An SLA for a service with no customers
- D. The SLA covers one service, for all the customers of that service
Answer: D
NEW QUESTION # 33
Which of the following BEST describes the purpose of access management?
- A. Provides the rights for users to be able to use a service or group of services
- B. To provide a channel for users to request and receive standard services
- C. To prevent problems and resulting Incidents from happening
- D. To detect security events and make sense of them
Answer: A
NEW QUESTION # 34
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
- A. 2 only
- B. Both of the above
- C. 1 only
- D. Neither of the above
Answer: C
NEW QUESTION # 35
Remediation planning is BEST described in which of the following ways?
- A. Planning the steps required to be taken if a change is unsuccessful
- B. Planning how to compensate a user for a failed change
- C. Planning how to recover the cost of a change
- D. Planning how to advise the change requestor of a failed change
Answer: A
NEW QUESTION # 36
Which of the following is NOT an objective of Continual Service Improvement?
- A. Review and analyze Service Level Achievement results
- B. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
- C. Conduct activities to deliver and manage services at agreed levels to business users
- D. Identify activities to improve the efficiency of service management processes
Answer: C
NEW QUESTION # 37
Which of the following are CORRECT
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
- A. 3 and 4
- B. 1 and 4
- C. 2 and 3
- D. 1 and 2
Answer: B
NEW QUESTION # 38
Which lifecycle stage defines how value is created and delivered?
- A. Continual service improvement
- B. Service strategy
- C. Service operation
- D. Service design
Answer: B
Explanation:
Explanation
The objectives of service strategy includes :
* An understanding of what strategy is.
* A clear identification of the definition of services and the customers who use them.
* The ability to define how value is created and delivered.
* Means to identify opportunities to provide services and how to exploit them.
* A clear service provision model that articulates how services will be delivered and funded as well as to whom they will be delivered and for what purpose.
NEW QUESTION # 39
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
- A. 2 only
- B. Both of the above
- C. 1 only
- D. Neither of the above
Answer: A
NEW QUESTION # 40
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
- A. The process manager
- B. The process practitioner
- C. The process owner
- D. The service owner
Answer: C
NEW QUESTION # 41
In which of the following should details of a workaround be documented?
- A. In a problem record
- B. In the IT service plan
- C. In the availability management information system
- D. In a service level agreement (SLA)
Answer: A
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION # 42
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Component services
- B. Supporting services
- C. Business services
- D. Customer services
Answer: B
NEW QUESTION # 43
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
- A. A change
- B. A change model
- C. A change advisory board
- D. A change request
Answer: A
NEW QUESTION # 44
Which statement about the service portfolio is TRUE?
- A. It represents all resources presently engaged or being released in various stages of the service lifecycle
- B. It is an integral part of the service catalogue
- C. It allows the organization unlimited resources when planning for new service deployments
- D. The service portfolio includes all services except those managed by third parties
Answer: A
NEW QUESTION # 45
Which is an objective of the service design lifecycle stage?
- A. To ensure that all service design activities use the minimum amount of resources
- B. To embed continual service improvement (CSI) in all service design activities
- C. To monitor service level targets as agreed in service level agreements
- D. To create and maintain a portfolio of quantified services
Answer: B
Explanation:
Explanation
http://www.greycampus.com/opencampus/itil-foundation/introduction-about-service-design
NEW QUESTION # 46
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
- A. Policy and governance review
- B. Service and process improvement
- C. Baseline assessments
- D. Measurable targets
Answer: B
NEW QUESTION # 47
Which is the correct combination of items that makes up an IT service?
- A. Information technology, people and processes
- B. People, process and customers
- C. Information technology, networks and people
- D. Customers, providers and documents
Answer: A
NEW QUESTION # 48
......
Latest ITIL-Foundation dumps - Instant Download PDF: https://testking.practicedump.com/ITIL-Foundation-exam-questions.html