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Avaya 33820X Q&A - in .pdf
- Exam Code: 33820X
- Exam Name: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam
- Updated: Sep 14, 2026
- Q & A: 65 Questions and Answers
- Convenient, easy to study.
Printable Avaya 33820X PDF Format. It is an electronic file format regardless of the operating system platform.
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- Updated: Sep 14, 2026
- Q & A: 65 Questions and Answers
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- Exam Code: 33820X
- Exam Name: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam
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- Q & A: 65 Questions and Answers
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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Elite Multichannel Solution | - Multichannel contact handling
|
| Integration and Connectivity | - System integration
|
| Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Reporting and Administration | - Contact center reporting
|
| Solution Design Considerations | - Design principles
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question #1
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Reporting Bundle
- C. Advanced Bundle
- D. Voice Bundle
Correct Answer: A,C 🗳️
Question #2
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 160
- B. 20
- C. 320
- D. 80
Correct Answer: C 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #3
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. Analog Trunk Access Connectivity
- B. CC Solutions with ACCS Connectivity
- C. MPLS VPN/Software Defined WAN Connectivity
- D. PSTN Network Connectivity
Correct Answer: C,D 🗳️
Question #4
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 15
- B. 8
- C. 10
- D. 5
Correct Answer: B 🗳️
Question #5
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Dedicated hardware and shared software
Correct Answer: B 🗳️
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