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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) SIP Gateway Manager (SGM)
B) Task Flow Executor (TFE)
C) Telephony Services Manager (TSM)
D) Telephony Services Manager (TSM)

2. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion No Reply (CCNR)
B) Call Completion Busy Subscriber (CCBS)
C) Call Back Request (CBR)
D) Call Back Assist (CBA)

3. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Professional Services
C) Avaya technical staff
D) Avaya Development team

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Engagement Assistant
D) Presence Service

5. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Upload Order SSR
B) By using Sales Force Updates
C) By using Create Order
D) By using Create Proposal SSR

Solutions: