Avaya 7497X Q&A - in .pdf

  • 7497X pdf
  • Exam Code: 7497X
  • Exam Name: Avaya Oceana™ Solution Support Exam
  • Updated: Nov 05, 2026
  • Q & A: 68 Questions and Answers
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  • Updated: Nov 05, 2026
  • Q & A: 68 Questions and Answers
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  • Exam Code: 7497X
  • Exam Name: Avaya Oceana™ Solution Support Exam
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  • Q & A: 68 Questions and Answers
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The Avaya Oceana Solution Support certification path includes only one 7497X certification exam.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614

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Avaya 7497X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Oceana Solutions- Common issue resolution
  • 1. Agent login and workspace issues
    • 2. Routing and interaction failures
      Topic 2: Avaya Oceana Architecture and Components- Core Oceana platform components
      • 1. Oceana Controller and routing logic
        • 2. Oceana Workspaces (Agent/Supervisor experience)
          - Integration with Avaya ecosystem
          • 1. Avaya Aura integration concepts
            • 2. Contact Center and backend services integration
              Topic 3: Deployment and Configuration- Installation and deployment models
              • 1. Hybrid integration patterns
                • 2. On-premises deployment considerations
                  - System configuration
                  • 1. Routing and workflow configuration
                    • 2. Tenant and user configuration
                      Topic 4: Operations and Maintenance- Monitoring and troubleshooting
                      • 1. Oceana system monitoring tools
                        • 2. Log analysis and fault isolation
                          - Performance and stability
                          • 1. High availability considerations
                            • 2. Performance tuning basics
                              Topic 5: Security and Access Control- Authentication and authorization
                              • 1. Secure access to Oceana services
                                • 2. User roles and permissions
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