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CompTIA PDI+ Beta Sample Questions:

1. Which of the following is best practice for troubleshooting a problem?

A) Define the problem; isolate; implement solution; validate; recreate
B) Define the problem; recreate; isolate; implement solution; validate
C) Define the problem; recreate; validate; implement solution; isolate
D) Recreate; define the problem; implement solution; isolate; validate

2. The MOST suitable wireless technology for use in a large office building is:

A) Bluetooth.
B) CAT5.
C) 802.11x.
D) infrared.

3. Which of the following steps should a technician perform FIRST on arrival at a customers premises?

A) Ask open ended questions about the customers issue.
B) Make appropriate introduction.
C) Make sample test copies.
D) Remove power plug from machine.

4. In a laser printer which of the following components uses a pressure roller?

A) Cleaner unit
B) Charge unit
C) Fuser unit
D) Developer unit

5. A customer complains that in their office the prints look fine, but at their client's office the same document looks different. Which of the following should the technician tell the customer?

A) Bringing the document into the sun fades the color.
B) The type of light used at an office affects how color looks.
C) The clients office does not have the correct climate control.
D) The papers texture has been altered.

Solutions: