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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes IT processes?

A) Activities designed to make delivering IT services more effective and efficient.
B) The people and the tools they use to carry out activities.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Capabilities that reduce IT costs.

2. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
D) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.

3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Request Fulfillment
B) Change Management
C) Problem Management
D) Incident Management

4. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
B) Because IT departments have not invested in people, process, and technology skills enablement.
C) Because the application and infrastructure provide no foundation for end-to-end business service automation.
D) Because the cost of infrastructure continues to rise as application complexity decreases.

5. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

Solutions: