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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What processes represent the scope of financial management for IT services?

A) Budgeting, costing and charging
B) Charging, accounting and billing
C) Cost models and invoicing
D) Budgeting, accounting and charging

2. Which of the following is the BEST reason for categorizing incidents?

A) To enable the incident management database to be partitioned for greater efficiency
B) To identify whether the user is entitled to log an incident for this particular service
C) To ensure service levels are met and breaches of agreements are avoided
D) To establish trends for use in problem management and other IT service management (ITSM) activities

3. Where should incident resolution targets to be documented?

A) The service portfolio
B) A service description
C) A service level agreement (SLA.
D) A request for change (RFC.

4. Which of the following should be documented in an incident model?
1 . Details of the service level agreement (SLA) pertaining to the incident
2 . Chronological order of steps to resolve the incident

A) 2 only
B) 1 only
C) Neither of the above
D) Both of the above

5. Which one of the following is NOT a characteristic of a process?

A) It is measurable
B) It structures an organization
C) It responds to specific events
D) It delivers specific results

Solutions: