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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Incident thread fields
C) Conditional fields
D) Custom fields

2. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_UPDATE_BY_CREATE

3. How frequently does Oracle release a new version of a product?

A) Once in six months
B) Once in three months
C) Once in four months
D) Every month

4. Which two statements are true about chat surveys?

A) You can create a chat rule to email a transactional survey to a customer after a chat session.
B) You can create a chat rule to pop up a transactional survey at the end of a chat session.
C) You cannot link customer data back to the chat that is submitted.
D) You can send a chat survey only while a customer is on the chat.

5. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) Configuration settings
B) Profile workspace assignment
C) Profile navigation assignment
D) Workspace rules
E) Profile functional permissions
F) SLAs

Solutions: