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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A) Functional
B) Virtual
C) Directional
D) Divisional

2. What is a common element of an effective diversity training program? Choose 1 answer

A) Identifying informal networks
B) Completing a skills inventory
C) Analyzing feedback
D) Building awareness

3. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Reengineering
B) ISO 9000
C) Six Sigma
D) Customer relationship management

4. A manager must choose between two qualified candidates for a promotion and must consider equal employment opportunity law. Which characteristics may the manager use to make the decision? Choose 1 answer

A) Age
B) Fitness level
C) Disability status
D) Religion

5. The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

A) Education and communication
B) Facilitation and support
C) Participation and involvement
D) Negotiation and reward

Solutions: