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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

A) REST API
B) SOAP API
C) Bulk API
D) Bulk API Serial Mode

2. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A) Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
B) Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
C) Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
D) Implement Aloha template for students to access email with Salesforce Authenticator app.

3. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to create a B2C storefront using Digital Experiences.
B) Ability to have a customer leave a journey when they have an escalated case.
C) Ability to allow the agent to see purchase history to support case management
D) Ability to de-duplicate and create a single customer identity.

4. Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally- managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

A) Additional infrastructure (for example Heroku servers) may be required to host the application
B) Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
C) Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
D) Developers will still be required to use the Commerce SDK for security purposes
E) Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

5. Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

A) Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.
B) Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
C) Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
D) Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

Solutions: