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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data must be loaded quickly
B) When the data volume is low
C) When data is loaded from multiple applications
D) When integration has been scoped

2. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Automatically using start/stop buttons
B) Manually using the service entry screen
C) Manually using the time entry screen
D) Automatically on creation of a time report

3. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use the Application and User Management work center to populate data
B) Use a custom data migration template to populate data
C) Use a standard migration template to populate data
D) Apply the Data Workbench to populate data

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Organizational unit
B) Employee
C) Business role
D) Business user

5. When you create items in an installed base, which of the following item categories are supported?

A) Text
B) Warranty products
C) Product
D) Registered product
E) Installation point

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