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1. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
A) Within the transaction for message processing.
B) Call transaction CRMD_ORDER.
C) The message processor has to call SE80.
D) Only a customer can create a message.
2. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)
A) Operations
B) Human Resource Management
C) Implementation
D) Hardware Management
3. How can you get message updates from SAP? (Choose two)
A) The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
B) The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
C) Via e-mail
D) Via SAP Service Marketplace
4. Which of the following statements accurately describe a client in an SAP system? (Choose two)
A) A client represents a completely independent business entity.
B) A client has its own database.
C) A client corresponds to a customer.
D) A client may represent an entire company.
5. What are key success factors in message solving? (Choose two)
A) Put yourself in the customer's shoes.
B) Solve the customer's issue - no more and no less.
C) Work without additional help.
D) At first, try to guess.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,C | Question # 3 Answer: A,B | Question # 4 Answer: A,D | Question # 5 Answer: A,B |
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