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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. There is going to be a planned outage during the maintenance window and it will affect a large part of a city, what is the MOST relevant actions required from the FM process?

A) Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.
B) Inform the Operations Manager and GDM and ensure the work is closely monitored.
C) Inform the Care Manager and ensure the work is closely monitored.
D) Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.

2. A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A) $10,000.
B) $2,500.
C) $5,000.
D) $20,000.

3. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Operations Business Manager.
B) Execute if there is a risk to harm the customer satisfaction.
C) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
D) Initiate the Change Management Process.

4. In NSN we are working with five competence levels. What's the name of level 5?

A) Professional.
B) World-class.
C) Outstanding.
D) Excellent.

5. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
D) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.

Solutions: