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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Where would you find license SKU and pricing information for HP BSM Systems Management?

A) HP WW Product Promotions (link)
B) BSM datasheets
C) Pricing Guides on HP Partner Central
D) Sales Awareness Webinars

2. Which customer challenge does BSM Network Management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
C) inability to detect the root-cause of an application problem
D) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)

3. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
B) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
C) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
D) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
E) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.

4. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) How often do you update application revisions across your network?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) Do you have the ability to integrate fault, availability, performance, and configuration management?

5. HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?

A) Software Intelligence Suite
B) Synchronization Intelligence Suite
C) SiteScope Intelligence Suite
D) Service Intelligence Suite

Solutions: