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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Target quantity
B) Actual quantity
C) Planned quantity
D) Consumed quantity

2. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Define an approval process
B) Configure email channels
C) Build a workflow
D) Set up notification of delegates

3. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Create service tickets from inbound emails

4. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Measurement
C) Items
D) Maintenance plans

5. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Cyclical
B) Absolute
C) Fixed
D) Alternating

Solutions: