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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/PIM_CmpMgr.log* log files
C) $POM_HOME/logs/PlM_CmpDir.log* log files
D) $POM_HOME/logs/PIM_Web.log log files

2. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Operations
B) Administration
C) ICR Administrator
D) Web Services
E) Maintenance

3. After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

A) Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
B) Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
C) Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
D) You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.

4. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
C) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
D) Ensure that the Short Message Service (SMS) server is not down.
E) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

5. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrwebservice
B) icrcore
C) icrcca
D) terracottasrv
E) tomcat

Solutions: