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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) SER MGT Port
B) XVR-300XB port
C) NET 1Port
D) NET MGT Port

2. Which program is a custom application on the CMS?

A) Alarm Origination Manager
B) Avaya Supervisor
C) High Availability Admin Sync
D) Avaya Visual Vectors Client

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms svc menu, pkg_install option
D) Using CMS main menu, System Setup menu, Package management option

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) emssve change authorizations; make needed changes to authorization
D) All changes are made in the CM using the change cam proc screen

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Service Objective
C) Vector Queuing Priorities
D) Dynamic Threshold Adjustment

Solutions: