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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer potential, customer transaction capture, customer fulfillment.
B) Customer insight, customer value strategy, customer & partner engagement.
C) Customer returns, customer purchases, customer order changes.
D) Customer demographics, customer geography, customer affluence.

2. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Integrated analytics help organizations understand the impact of case loads.
D) Deliver case workers the solution in a fraction of time of other approaches

3. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Complex fulfillment.
B) Inventory visibility.
C) Trade fund management.
D) Service scheduling.

4. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) Many business functions required for effective commerce are executed outside the enterprise.
B) A large and increasing number of customer segments with varying expectations.
C) Many customers use a variety of touch points in the purchasing process.
D) All of the above.

5. The Smarter Commerce Collaboration Network supports what?

A) Internal product development processes.
B) Marketing programs.
C) Customer interaction regarding new products and concepts.
D) Transportation providers and partners.

Solutions: