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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)

A) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
C) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
D) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.

2. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

3. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) Restricted
B) DNCREQ
C) Restricted DNC
D) DNC

4. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A) Media Processing Server (MPS)
B) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
C) Avaya Media Servers (AMS)
D) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
E) Application servers (AS)

5. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
B) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
C) 64 bit operating systems are approved for hosting AAEP servers.
D) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
E) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.

Solutions: